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Charge 6 blank screen and will not reset

‎10-25-2023 05:12 - last edited on ‎03-20-2024 14:37 by Fitbit Moderator

‎10-25-2023 05:12 - last edited on ‎03-20-2024 14:37 by Fitbit Moderator

Hi,

I have had the Fitbit charge 6 for nearly 2 weeks and yesterday the screen went blank and had at least 20% battery still. I tried to charge it but nothing is coming up on the screen. when I plug the charger into the Fitbit it vibrates, also if i push the button on the side of the watch it vibrates.

I have followed the steps by switching to different plug and still no luck and I have tried multiple times to reset the device via the charger button (pushing 3 times in 8 seconds) As well as pulling the cable in and out of the plug to hard reset it but still no luck.

Is there a way to do a hard reset of the device via the button? Phone will not find or sync to the device either as it says the battery is low.

Also to add i have tried cleaning the back of the watch charging inlet as well as the charger itself.

Best Answer
126 REPLIES 126

9 hours ago

In response to reproman

9 hours ago

Hi @reproman!   Welcome to our community forums!

I'm sorry to hear that your Charge 6 is not working.

Please confirm if you already tried the troubleshooting steps suggested previously? 

Best Answer
0 Votes

8 hours ago

In response to FSC123

8 hours ago

because I purchased the fitbit 6 through LLC (an Amazon third party),
fitbit won't honor the warranty
Best Answer
0 Votes

8 hours ago

In response to MaCrisGBFitbit

8 hours ago

yes; but because I purchased the fitbit 6 through LLC (a third party Amazon
reseller) fitbit won't honor the warranty (even though they have me on
file).
Best Answer
0 Votes

8 hours ago

In response to reproman

8 hours ago

Read the prior post--I got another NEW 6, under warranty.
Best Answer
0 Votes

7 hours ago

In response to reproman

7 hours ago

Nope. Haven’t used a Fitbit since. Honestly Iv been through so many, but after this problem, I got rid and haven’t gone back.

Sent from Outlook for iOS<>
Best Answer
0 Votes

6 hours ago

In response to reproman

6 hours ago

Is it older than 1 year? Where did you purchase it? Did you tell them
everything you tried to do and the number of times you tried them? Let me
know these things and then I will try to see if you left out anything.
It's so aggravating for this to happen. But hang in there and we shall
see what happens.
Best Answer
0 Votes

6 hours ago

In response to TAMBO40

6 hours ago

Good for you!! I'm next for the change but I will stay with my fitbit
until it dies--which probably won't be too long. 🙄 I have owned several
of them thru the yrs. I'm thinking about finding a fairly cheap brand, if
it's OK then buying several more and just throwing them away when the
inevitable happens. Or bite the bullet and getting an apple. What did brand
did you get?
Best Answer
0 Votes