Charge 6 blank screen

[Mlinden]

My Fitbit screen is blank and won’t come back on. It is 60% charged

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the forums @Mlinden. 

Thank you for sharing with me the information about this difficulty that you are experiencing with your Charge 6. 

I'd suggest you try to perform the following steps:

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Sense 2.
• Tap Sync Now.

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).

Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face options and try selecting a different clock face.

[Mlinden]

Thanks for your sending suggestions to try. I’ve tried to restart- even
with the charger technique- and nothing - the screen remains blank. I tried
to change the clock face and it showed something on the screen for a couple
seconds (like it was loading) then went blank ! And still nothing but blank
screen!!

[ManuFitbit]

Thanks for the update @Mlinden, and for trying the suggestions listed above.

I'd advise get in touch with Support, as the team has specific tools to help you.