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Charge 6 can't change watch faces/apps.

‎04-26-2026 15:19 - last edited on ‎04-26-2026 16:55 by Fitbit Moderator

‎04-26-2026 15:19 - last edited on ‎04-26-2026 16:55 by Fitbit Moderator

the two bottons of "watch"(Esferas del Reloj) and "apps" do not work. every time you try to click the whole app turn white. if someone could help. appreciated. so you cannot change the settings of your watch. already tried re start cellphone, re install the app, the watch is at 100% battery. bluetooth conected and desconected and still the same issue. we bought several watches for the family and each member has the same issue with his individual watch- cellphone. we already create a request

Moderator Edit: Clarified subject

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‎04-26-2026 16:51 - edited ‎04-26-2026 16:52

‎04-26-2026 16:51 - edited ‎04-26-2026 16:52

Hi @USERqwerty, Welcome to our community forums!

Thanks so much for reaching out and for letting me know which troubleshooting steps you've already tried, that’s really helpful! I’m so sorry to hear you're having trouble changing your Charge 6 clock face, but I completely understand your frustration. I’m happy to help you get this sorted out.

As a next step, could you please double-check that you are only logged into the Fitbit app on one device at a time? Sometimes having the app active on multiple phones or tablets can cause syncing issues. If you’re signed in elsewhere, please sign out, and then try changing the clock face again.

Let me know if that does the trick.

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