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Charge 6 cannot connect

‎11-16-2025 19:28

‎11-16-2025 19:28

Cannot connect to my Fold 6, or update, or move my account to Google.  Will not recognize my phone. I've done EVERYTHING suggested 

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2 REPLIES 2

‎11-17-2025 03:32

‎11-17-2025 03:32

Hi @Amazongeek.  You wrote that you cannot move your account to a Google account.  This is the first step.  You must have a Google account to setup a Charge 6.  Please describe, in detail, what happens when you try to move to a Google account.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎11-17-2025 04:45

‎11-17-2025 04:45

Hi @Amazongeek, welcome to  the Fitbit Community! It's great to have you here!

thanks for your effort trying to improve the situation by your own, just to confirm could you tell which steps have you done until now?

To make sure you can check the following article with more information and tips that might be helpful for your case moving your account to Google.

How to move a Fitbit Account to a Google Account.

@LZeeW is allways nice to see you around helping other users!

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