Charge 6 cannot sync time zone

[sakebma2]

I’m currently out of the country in a time zone 6 hours different from my home, and for the life of me I cannot get the charge 6 to sync to the new time zone. I’ve tried restarting my phone, restarting my Fitbit, deleting and reinstalling the Fitbit app, and nothing seems to work. I don’t want to hard reset the Fitbit as the step tracking still seems to be working and I’m averaging 20k+ steps per day, so I don’t want to jeopardize my step count data.

Has anyone else encountered something similar and know of a solve?

[RiekoC]

Hello @sakebma2 

This help page (<-- click) has the steps to fix/change your timezone. You might try switching from automatic timezone & location to manually selecting your timezone & location. 

BTW, I don't think that you need to do a factory data reset on your Charge 6 to fix the time. If anything, I would try restarting your Charge 6 after making the timezone changes in the app. 

[Haddy3]

I’m in a different time zone as well and have had nothing but problems. My sleep time is off, my exercise times are off and the day switches between 2 days. I have contacted the Fitbit team. I was told to reset the device as well as uninstall it. Nothing has worked. Now I’m told to wait for the next update. 

[RiekoC]

Hello @Haddy3 

I'm not sure why your times are off. The app should be adjusting to the new timezone automatically. 

Have you tried setting your location & timezone manually while you're in a different timezone? 

[katykatsnewlife]

Mine have been off for over a year.  Device is useless.  I have done everything they have told me to do but nothing works. They tell me it is escalated to a higher level but I still have this device that doesn’t work.  It is an issue on their end.  Manual time zones don’t work for me either.  

[Mo19850]

Hello @RiekoC 
i've been using fitbit since 2015, just so that you know, i'm a loyal one 🙂
i live and always lived in DRC (Republic Democratic of Congo / Kinshasa), never had this timezone issue before
when i set it on automatically, it puts me on a Etc/UTC time zone, when i try manually and i check on Africa/Kinshasa time, it unchecks a second later. it's horrible when you know that you woke up at 07h30 am and your fitbit shows 05h30 am. it's been going on for a while now. 
i use the latest iphone 17 pro max and i've tried it all. Reset, uninstall, reinstall ... the whole shebang. 
Thanks,
Mohammed Issawi

[katykatsnewlife]

I’ve posted about this.  I have also been a long term Fitbit user.  I’ve been back and forth with Fitbit support over the last year and they just telling me they are working on it.  In the meantime the device is useless…

[katykatsnewlife]

Yes, ideally this is how it should work.  However there is a problem on fitbits end with certain users where it doesn’t sync.  Fitbit says they are working on it however mine has been off for over a year.  I tried to have the device replaced under warranty and they have not done that.  I have been a loyal Fitbit user for more than 10 years.  This is unacceptable from their end when they know and tell you it is an issue they have to figure out. 

[katykatsnewlife]

I could not agree more. They initially told me it was my phone and would not help me with this issue. I knew it was not my issue but theirs. Their nonchalance with comments like “we are aware of the issue and are now working on it” is unacceptable 13 months after first contact. My device was under warranty when this issue started (it was brand new) and should be replaced or my money should be reimbursed. As well I paid for premium which I haven’t been able to use due to the skewed data. When they openly admit it is an application bug but still do not have it resolved after 13 months is bad business period. 

Here is fitbits standard response after “working on it for 13 months!”

Hello,

Thanks for reaching out to the Fitbit Customer Care Team.

Please accept my sincere apologies for the delay in this follow-up. I wanted to ensure I could provide a concrete update.

I can confirm that we are now actively working on resolving the problem you described and that we acknowledged in our prior email. We understand the severity of the issue, especially given its duration, and we are treating it with the utmost urgency.

We appreciate your continued patience as our team diligently works towards a definitive solution. We will provide a more detailed update as soon as we have one.