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Charge 6 case follow up

‎12-17-2024 15:55 - last edited on ‎12-18-2024 09:09 by Fitbit Moderator

‎12-17-2024 15:55 - last edited on ‎12-18-2024 09:09 by Fitbit Moderator

I connected with Fitbit via the chat on December 3rd (I have the case number) and spent an hour troubleshooting my issue  with no success & the operator concluded telling me my case was being escalated & I should receive an email. I have received no email & I’d like my issue resolved. 

 

Moderator Edit: Clarified subject.

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2 REPLIES 2

‎12-17-2024 17:48

‎12-17-2024 17:48

Hi @Murfam5  try chat again and give them your case number and find out what's going on. On the Community Forums, we don't have information that can help you as we're peer-to -peer help.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎12-18-2024 09:13

In response to Odyssey13

‎12-18-2024 09:13

Thanks for getting back to us @Murfam5. I'll be glad to assist with your Charge 6 case inquiry.

As @Odyssey13 mentioned, on the Community Forums, we don't have information about the cases and it's better if you contact our Support Team again in order to have information about your case. 

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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