Charge 6 charger not working.

[ChockyBoy]

I’ve had my Charge 6 for a week and have tried to charge using the charging cable but it’s not working. It seems to connect to the charger but only charges for 20 or 30 seconds and then stops charging. If I just leave the device attached to the charger it does not charge, unless I stay next to it and keep reapplying the charger once it stops charging. Is this a charger issue or a device issue? Thanks. 

[RiekoC]

Hello @ChockyBoy 

It's hard to tell if it's the charging cable or the Charge 6 without having another charging cable or device to try. I take it that you tried other electrical outlets & charging bricks to rule those out as possible culprits.

Since you've had your Charge 6 for only a week, it might be worth contacting where you bought your device and seeing if you can get an exchange.

If you bought the Charge 6 from the Google/Fitbit website, I believe you can contact Support (<-- click link) to get the exchange process going.