Charge 6 doesn’t show sleep data this morning. This happens about once a month

[Katterry58]

My Charge 6 did not record my sleep data last night. This seems to happen about once a month. I have tried (again) all the usual suggestions but none ever work. I have to manually enter my sleep but that is useless as it doesn’t give my heart rate, how often I wake, etc.

my Charge 6 is only 4 months old and yes - it’s don’t this at least 3 times

I am giving up on Fitbit ever doing anything to fix this. It’s so frustrating

[Rich_Laue]

Hi @Katterry58 now that it has been 12 hours, has sleep been reported? It was possible that this morning the server was busy and the server didn't respond fast enough. I have had a few days that it took hours before sleep was calculated. 

[Katterry58]

I didn’t wait that long … I recorded my sleep manually after about an hour so I don’t have any accurate data. Plus this is the third or fourth time this has happened.
I also noticed that my heart rate wasn’t recording so that may have something to do with what was happening with my sleep data. I restarted my Fitbit and my heart rate was fine after that
Thanks for reaching out

Sent from my iPhone

[Rich_Laue]

Lack of a consistent heart rate will not affect sleep detection. You will however not see sleep stages. 

[Acerbic]

Charge 6 is the worst thing I ever had. It doesn’t synch with your mobiel at all and u have to do it manual synch everyday…This is a known issue and Fitbit has done jack**ahem** about this matter …

[Katterry58]

Interesting. Then it’s a problem with the Charge 6 I guess, which is why I will likely get an Apple Watch sooner than later.
It seems to be a very random occurrence.
I made sure to sync it before bed last night and did get all my sleep data showing this morning.

[JandenH]

Do you perhaps have tattoos on the wrist you wear the Fitbit?

[Katterry58]

No tattoos