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Charge 6 doesn’t stay connected

‎01-19-2025 13:12 - last edited on ‎01-22-2025 13:22 by Fitbit Moderator

‎01-19-2025 13:12 - last edited on ‎01-22-2025 13:22 by Fitbit Moderator

My charge 6 doesn’t stay connected to my iphone 12. However it does stay connected to my ipad. Does any one else have this issue? Does anyone have any ideas to try and fix this?


Moderator Edit: Clarified subject

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‎01-23-2025 07:37 - edited ‎01-23-2025 07:37

‎01-23-2025 07:37 - edited ‎01-23-2025 07:37

Hi there, @Jules211.

Thanks for sharing this with us and just to check, may I know if your iPad is nearby when trying to sync with the iPhone? I'm asking this as it's recommended to sync with one single device, or turn off the Bluetooth from any other device nearby that you're not using. This will ensure the connection between your Charge 6 and your current mobile device.

In case the issue persists after taking those conditions into consideration, please try the rest of the troubleshooting described here.

Best Answer