Charge 6 exercise tracking issues

[aurora_rosie]

My Fitbit charge 6 is brand new and inaccurately tracking my exercise. My iPhone 13 is also new. When I run 1 mile, my Fitbit tracks it as 1.15 miles? And when I manually track a run on the app, it is logged as a walk. This app seems to be getting more bugs over time. Why can’t we edit an exercise when it is tracked incorrectly like we used to be able to on the app before the redesign? Why is the distance tracking so off. It’s making us think we are running faster and going further than we actually are! Really disappointing. 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome back to the community @aurora_rosie.

Thank you for sharing the details regarding this situation with your Charge 6. Sorry to know the difficulties.

Please, confirm that the following are set correctly in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy?)
• Your height (For more information, see How do I manage my Fitbit profile?)

Fitbit devices calculate distance by multiplying your walking steps by your walking stride length and multiplying your running steps by your running stride length. We estimate your stride lengths using your height and sex. Track one or more runs using on-board or connected GPS, we evaluate that data to automatically update your running stride length. For best results, run at a comfortable pace for at least 10 minutes.

However, if you prefer to measure your walking and running stride lengths yourself and enter them manually, see How do I measure and adjust my stride length?

Note that when you're tracking an activity with GPS, Fitbit calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, the tracker will calculate distance using steps and stride length as described above until a GPS signal is found.

In addition, I'd like you to follow these best practices when using GPS. 

Relating to the Fitbit app, please try to perform these steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[Ehiaghe]

It is still happening. I have the suggested steps

[Tobylincoln]

How do you turn off gps?

[RiekoC]

Hello @Tobylincoln 

This help page (<-- click) has the information on using GPS. Please let us know if this helped you turn off GPS. 

[Tobylincoln]

Thanks! I turned it off but it didn’t fix my problem.

[RiekoC]

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