Tracker and app have different step counts

[Jspottedhorse]

I have seen this topic before, but I've tried all of the options. Restarts of phone and tracker, removing and readding my tracker, updating apps, adjusting the GPS, etc. My tracker and my app have different step counts, with the app showing me having about 200 more steps. While it's not a huge amount, I also want them to be accurate. I've not seen any solution that works. About the only thing I haven't tried is a factory reset as I didn't want to lose data. Is there a reason for the discrepancy? This just started within the last few days.

[RiekoC · Accepted solution]

Hello @Jspottedhorse 

There is an issue on the Fitbit side that results in step count discrepancy between the device & the app.

The team is aware of the issue and is working on fixing the problem. However, we haven't seen a timeline for the fix.

Just to let you know, this seems to be a rather complex issue. The bug affects multiple devices, isn't consistent, and isn't easily reproduced, which makes for challenging troubleshooting & eventual fix.