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Charge 6 fail to tracking distance

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‎08-07-2024 09:49

‎08-07-2024 09:49

Since 4th of August, my Charge 6 fail to tracking distance, steps is correct more than 10000 per day but kilometer is zero or less than 3 km

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Accepted Solutions

‎08-07-2024 13:38 - last edited on ‎08-08-2024 05:46 by Fitbit Moderator

‎08-07-2024 13:38 - last edited on ‎08-08-2024 05:46 by Fitbit Moderator

@Mohanad , Nice to see you around. Thank you for your message. 

Our team is aware of the situation and is working on a solution to it.

Many users have now confirmed that they were able to fix it by entering the stride length themselves. It's worth a try until our team has worked on the solution.
You can find instructions for this here:Can I change my stride length in my Fitbit account?

Please follow this thread where all updates will be posted. Distance appears as 0 after sync

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

View best answer in original post

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3 REPLIES 3

‎08-07-2024 13:38 - last edited on ‎08-08-2024 05:46 by Fitbit Moderator

‎08-07-2024 13:38 - last edited on ‎08-08-2024 05:46 by Fitbit Moderator

@Mohanad , Nice to see you around. Thank you for your message. 

Our team is aware of the situation and is working on a solution to it.

Many users have now confirmed that they were able to fix it by entering the stride length themselves. It's worth a try until our team has worked on the solution.
You can find instructions for this here:Can I change my stride length in my Fitbit account?

Please follow this thread where all updates will be posted. Distance appears as 0 after sync

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎08-13-2024 09:10

In response to JuanFitbit

‎08-13-2024 09:10

@JuanFitbit 

Any update 

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‎08-18-2024 15:40

In response to JuanFitbit

‎08-18-2024 15:40

Update please 

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