Charge 6- firmware update loop

[Daz10]

I've had this since December 2023 and it also needs an update. When I try to update it, the app either tells me to retry or that the update is complete, but when I go to my devices main page, it says 'update tracker software'. Does anyone know what's going on?

Moderator edit: updated subject for clarity

[DavidFitbit]

Hi @Daz10, welcome to  the Fitbit Community! It's great to have you here!

Allow me to help you with the firmware update of your Charge 6. I appreciate the efforts you have already made to resolve this loop.

To ensure that the firmware update of your Charge 6 is successfully completed, follow the instructions in our help article How do I update my Fitbit device? > How do I update Fitbit devices?

If you still find trouble with the firmware update, please follow the instructions in our help article Why can't I update my Fitbit device? > All other devices