Charge 6 gets stuck while running

[Vnwalker]

My charge 6 is freezing during my run. It won’t provide real time pace and distance. It won’t let me end the run and forces a hard close. This has been happening several times a week and over the last month. IOS and app are both current and up to date. My friends charge 6 is doing the same but not on the same days. 

[EstuardoFitbit]

Hey there @Vnwalker, welcome to the Fitbit Community. 

I really appreciated all the effort you invested so far, I'd love to help you out. 

I'd like to mention that we recently released a new Firmware Update for the Charge 6 that includes bug fixes and performance improvements. Please make sure to update the device in order to get this type of issues done. 

[Vnwalker]

I’ve done all updates and still getting extremely bad results.
It takes off mileage. Ivv VCC walk 4 miles every day the same track I’ve done for over a years. It shows the mikes at the end of the walk then later in the morning it strips off mileage. It knows I did it but can’t save the data.
It also Leaves off work outs.

This watch used to be good. After Google bought Fitbit it’s gone down hill. Less features. Less accuracy.
And worthless stuff added like “pay” and “Spotify”. Both worthless functions. But you took away fitness competitions that actually made fitness fun
If I wanted all that stuff I would have gotten an iwatch.
If it’s not fixed by year end I will be getting rid of the Fitbit.

[EstuardoFitbit]

Thanks @Vnwalker, for letting me know that!

In order to get a quick resolution that fixes all the problems I suggest trying to factory reset your device. 

By doing this, all type bugs that might be affecting your devices functionality. Please follow the steps described here to do the factory reset.