04-21-2024 08:05
04-21-2024 08:05
Five out of six nights Charge 6 has shut down and needed a reset to wake up. Recorded only one full night of sleep and only 2 or 3 hours on other nights. One night did not record any sleep at all. I have tried the solutions previously listed. Plan to turn to other side of wrist tonight to see what happens.
Suggestions please.
04-21-2024 14:30
04-21-2024 14:30
Hello @Werksfit6
That does not sound like normal behavior for your Charge 6. I take it when you mention that you tried the solutions previously listed, you already tried the troubleshooting steps mentioned in this article: Can I extend my Fitbit's battery? (<-- click link)
If this is the case, you should contact Fitbit support (<-- click link). If they confirm that you have a defective device, they will let you know what are your options under warranty.
Rieko | N California USA MBG PE
04-22-2024 08:24
04-22-2024 08:24
Yes, I have determined the battery is going dead too quickly. Reviewing charge status, last nite I had the lowest percentage of charge of the week before bed and had the shortest time of sleep recording of the week. Each occurrence when connecting to a charger required several minutes before I got any reaction to the reset button. Will be contacting support. Thanks for the reply.