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Charge 6 hours slept are incorrect

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Charge 6 is significantly miscalculating hours slept.  The log reports falling asleep at 11.13pm and waking at 7.49am,  with 9 minutes of restlessness.  This calculates as more than 8 hours of sleep. However the fitbit charge 6 says it is 5 hours 50 minutes of sleep in total.


Moderator Edit: Clarified subject and formatting

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@Qwer1 Welcome! It's good to see a new face around.

Thanks for the details and the screenshot provided. I understand your concern regarding the sleep summary. Even though you spent more than 8 hours in bed, your time asleep will be calculated by subtracting your time spent awake and restless from your overall tracked sleep time. 

I'm sorry if this causes an inconvenience and I'd recommend reviewing the following articles where it explains how sleep and sleep stages are recorded:

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1 REPLY 1

@Qwer1 Welcome! It's good to see a new face around.

Thanks for the details and the screenshot provided. I understand your concern regarding the sleep summary. Even though you spent more than 8 hours in bed, your time asleep will be calculated by subtracting your time spent awake and restless from your overall tracked sleep time. 

I'm sorry if this causes an inconvenience and I'd recommend reviewing the following articles where it explains how sleep and sleep stages are recorded:

Best Answer