Charge 6 is not completely syncing

[Leannek18]

I try to sync is for the data to load and it gets to about 75% sync and just stops so all the data won't load. When will fitbit build a device that actually works all the time? We pay way too much money for these not to work. 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome back to the community, @Leannek18.

Thanks for letting me know about this situation with the data syncing of your Charge 6. Can you confirm which specific data is not loading correctly afte syncing, please? So I can take a deep look into it.

[Leannek18]

It varies but pretty much all of it at some point. 

[CrisVillaFitbit]

Thanks for responding back, @Leannek18.

I understand now, can you send a screenshot of how it looks in your app once you sync, please? So I can double check this. Before sending the screenshot, restart your Charge 6 and sync it, let's see how it goes with that.

[Leannek18]

 

[Leannek18]

That's as far as it will sync. It won't finish which causes certain items not to fully load. 

[Leannek18]

Won't sync at all anymore. 

 

[RiekoC]

Hello @Leannek18 

When I have issues with my device syncing with the app, I turn both Bluetooth and WiFi off, then back on, followed by restarting my device. Although it's not mentioned in the help page as a troubleshooting step, some users reported that they had to turn WiFi off then back on in order for sync to work. So far, doing this has worked for me.