Charge 6 is not counting floors

[kevlaur]

I transferred over to the charge 6 2 days ago and have gotten zero floors even though in my house I do 10 flights a day! ☺️

I get alerted about mood responses so I answer but in the app it shows zero on the homepage 🤷🏻‍:female_sign:

Moderator Edit: Clarified subject

[LZeeW]

Hello @kevlaur and welcome to the Community.  I can help you with one of your issues.  The Charge 6 doesn't have an altimeter, the hardware needed to count floors.  It can't count floors, so you should toggle that metric off.

I wear a Sense 2, which has some of the same mood and stress response feature.  But I don't use that feature and can't answer that question.

[RiekoC · Accepted solution]

Hello @kevlaur 

When you say you see zero on the homepage, which page are you referring to? I want to make sure I understand your issue correctly.

If you are referring to the Body Response tile on the Today page, that doesn't show your responses. It will only show the total time your Charge 6 recorded a body response and bar that shows when the response occurred.

You should see your responses when you tap on the Body Responses tile on the Today page. Tapping on the tile will open to the Stress Management page. In the Today section, you should see 2 bars: the top bar shows your moods per your responses and the bar below shows when your body responses occurred. When you swipe up, you will see the weekly summary with daily breakdown.

Please let us know if you're not seeing your tracked data on the Stress Management page.

[kevlaur]

My sense 2 always transferred to the today page 🤷🏻‍:female_sign:

I have a new question... Yesterday was my day off I did no workout but laundry etc and it kept saying I'm adding zone points up to 91!!!! 

I've always struggled to get to 25? 

This morning I did a 45 minute boot camp and only received one zone point for it 😖

Any clues about why this happened?

[RiekoC]

Hello @kevlaur 

I saw your post about the AZM and will answer you there.