Charge 6 keeps asking to install Fitbit app

[Dab1973]

New charge 6 said it’s paired but Nothing on watch face but download Fitbit app which is already available on my phone. I have had 3 other fitbits & never had any trouble what different only thing I can see is that u have to have google acct which I have 🤷🏼‍:female_sign:🤷🏼‍:female_sign:can anyone help.

Moderator Edit: Clarified subject

[RiekoC]

Hello @Dab1973 

Sorry to see you're having trouble with setting up your Charge 6. 

Here are some troubleshooting steps to try:

• You mention that you previously had Fitbits. I take it that you made sure to delete your previous devices from the Fitbit app before adding your new Charge 6. 
• With a new Fitbit, you probably will need to sign in/transfer to your Google account. If you are still using your Fitbit account, try signing in with your Google account. 
• Restart your Charge 6 using the charging cable that came with your device. If you would like instructions on how to do this, see page 53 of the Charge 6 manual (<-- click link) 
• You could try uninstalling the Fitbit app, then re-installing it. Log in with your Google account. Delete the Charge 6 and add it back as a new device.

Hopefully, one or a combination of these troubleshooting steps will get your Charge 6 setup with your Fitbit app. 

[Rich_Laue]

You will want to transfer your login to a Google login fitbit tells us. 

However a few users got their Charge 6 to work without a Google login. 

Does the fitbit app show the Charge 6 connected to your fitbit account? 

[Dab1973]

Thanks but I had to call customer service and it took them a while to fit it
Debra A.Brindamour

[LizzyFitbit]

Welcome to the community, @Dab1973. @RiekoC and @Rich_Laue Thanks for your great help!

@Dab1973 Thanks for the information, and your efforts in contacting our Support team. I'm glad you're receiving assistance and I'd recommend keeping an open communication with them. Rest assured they'll continue helping you with all your questions.

[SACathy]

Hi, I did all these steps but no luck. It seems Dab1973 had to call support, is there anything you can add to give robust instructions?