Charge 6 non functioning

[Tgraham61]

After multiple days of troubleshooting my charge 6 brick, it was escalated to someone else to determine warranty status. Thats been a week now…

is the plan to wait three months until its out of warranty?

Moderator edit: clarified subject.

[RiekoC]

Hello @Tgraham61 

I would have thought that you should have received a reply by now.

Although it shouldn't be this way, you will need to be your own advocate and follow up with Support until you get notification about your warranty status. Make sure to keep track of your original case #.

[Tgraham61]

I’ve tried, the only response I can get is it’s being investigated.
Looking at Garmins now. This is my 5th Fitbit brick.

[ManuFitbit]

Welcome to the forums @Tgraham61.

Thank you for sharing the details regarding your case. Sorry to know the difficulty and the time that it's have been taken. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Thank you for stepping in @RiekoC 

[Tgraham61]

I was promised a response within a couple of hours yesterday from the
warranty team.
As I have heard nothing I’m at Bestbuy shopping for Garmin devices

[Tgraham61]

After two weeks of either no response, or a promise of a call within a couple of hours (twice) I can say I am very happy with my new Garmin device. 
more feature than the fitbits, battery that lasts most of a month, and they apparently last for 3+ years