Charge 6 not charging not syncing

[Lancer74]

Totally black and not accumulating data. App on phone works but is not gathering data because Charge 6 is totally dead 

[Talahthas]

Welcome to the Fitbit community, @Lancer74!

Sad to hear that you're having an issue with your Charge 6.
As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 6 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 6. So, before throwing the towel, please give it another try.

If that really won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device?

I'll keep my fingers crossed.

[LXVeloz]

Sucks! I'm having the same issue; please share the outcome. 

[ManuFitbit]

Welcome to the forums @Lancer74 @LXVeloz. 

Thank you for sharing the details regarding to this inconvenience with Charge 6. Sorry to know the difficulty that you are experiencing. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Thanks @Talahthas for your help.