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Charge 6 not charging

yesterday

yesterday

I have tried everything at this point. It charged fine at home, but I'm at uni now, and I tried to charge it, but it died. I have cleaned the contacts on the tracker and the charger, and it won't reset with the charger cord. I honestly don't know what to do, I would try to file a warranty claim, but the process is so convoluted I don't know how. Any help is appreciated!

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2 REPLIES 2

3 hours ago

3 hours ago

I guess I'm not understanding what you mean when you say "convoluted" for the warranty process.  What exactly are you confused about?

Also, what exactly did you try?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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3 hours ago - last edited 3 hours ago

In response to DramaQueenDiva

3 hours ago - last edited 3 hours ago

Hi @guwonssi and @DramaQueenDiva, Thanks for stopping by, I hope you're doing well. Let me help you charge your Charge 6.

Thank you for the troubleshooting you have already tried. @DramaQueenDiva thanks for your contribution.

If your device is charging in a place but not in another one, maybe the issue is on the take. See our help article Why isn't my Fitbit device's battery charging?

There are some additional tips from those you have already tried. 

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