Charge 6 not receiving the weekly report and unable to sync my scale.

[Suey-28]

Since moving over to the Google platform, I no longer receive weekly reports and unable to sync with the Fitbit scales..

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hello @Suey-28!  Welcome to our community forums!

Thank you for letting us know that you haven't received your weekly report after moving your account to Google and your scale is not syncing. 

Please confirm that you have checked the inbox of your new email linked to Fitbit and not the messages in your old email. 

Regarding the synchronization of your scale, please try the following: 

1- Check that your router is turned on and working. If other devices also can't connect to your Wi-Fi network, restart your router.

2- If you've made changes to your network, such as installing/connecting a new router or changing the network name or password, see How do I reconnect my scale to my wireless network?
3- The scale might be too far from the router. Walls or other objects between the scale and the router, or being on different floors, can cause interference. Try moving the scale closer to your router.
4- The network might also be experiencing too much traffic or there might be too many Wi-Fi networks nearby. Don't use a public Wi-Fi connection to sync your scale.

Additionally, if your scale shows any error message when you try to sync, attach a picture.