Charge 6 not recording swimming data

[HiroCRG5]

Charge 6 I have does not record any swiming activity.

Moderator Edit: Clarified subject

[FatimaFitbit]

Hello there @HiroCRG5 and welcome to the Fitbit community! Thank you for your question.

Have you tried to start the swimming activity by tapping on "start now" or have you let your Charge 6  automatically track the swimming mode?

I recommend you to read this article about how to track swim with Fitbit devices.

[Carlaswim]

I have checked all recommended settings and have them correctly designated. Here are my issues: 

1. If I manually start the swimming, stats record on the watch, but heart rate never registers on the phone app, nor the stats. And cardio load doesn't register 

2. If I let auto pick up the swimming, my heart rate is identified but I still don't see any stats on the phone app and sometimes it thinks I'm doing a different activity. 

I bought the charge 6 specifically for swimming. Maybe there's a better model? At this point, I'm disappointed.

[RiekoC]

Hello @Carlaswim 

This help page on Cardio Load (<-- click link) explains that cardio load doesn't accumulate during swimming since heart rate tracking is disabled during the activity. This is why you don't see a heart rate graph or Cardio Load for your swimming sessions.

All Fitbit devices, including the Pixel Watches, will not show a heart rate graph or Cardio Load for a swimming activity.