Charge 6 not recording walking mileage

[hisownman]

My Charge 6 is not recording my normal walking mileage. Works when I set the exercise mode to run, swim or walk, but otherwise shows my mileage to be zero.

What can I do?

BTW - I am deeply disappointed with this version, especially since the transfer to Google took place.

[RiekoC]

Hello @hisownman 

There is a known issue that some Fitbit devices have stopped tracking distance. The Fitbit team is aware of the issue and I believe they are working on a fix.

One user doing troubleshooting noticed that they saw distance tracking again after they disabled automatic stride length and manually entered a stride length in the Fitbit app. Several other users have reported they also saw distance tracking when they used this workaround. If you would like to try this workaround, this help article has the steps on how to manually enter your stride length (<-- click link)

Hopefully, this workaround will work for you until a fix is rolled out.

[Kycheang]

Same issue here. Very annoying

Stride manually entered did not fix the above issue

Moderator edit: merged reply