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Charge 6 not responding

  • My device stopped responding within less than 24 hours of its activation, the screen is black, does not respond to the button and does not respond to the charger at all.
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5 REPLIES 5

Welcome to the forums @NoaMauda.

Thank you for sharing the inquiry regarding your Charge 6. Sorry to know the difficulty that you are experiencing. 

Please, try to perform a restart as indicated in this help article: How do I restart my Fitbit device?

In addition, change the clock face: How do I change the clock face on my Fitbit device?

Confirm that your device is update: How do I update my Fitbit device?

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Thanks, I tried everything, the watch just doesn't respond, only vibrates
sometimes while charging
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Mine died July 18. Had 87% charge. Fitbit support insists that I clean my charger with rubbing alcohol because, it could be an issue with the charger. Really idiotic. Given the loss of the dashboard, and the trash quality of Google's ability to listen to customers, I am not entirely sure why I contacted Support, but let's see what comes of it.

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Unfortunately, nothing helped

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I'm having the exact same issue.  They have either a bad firmware version or some sort of design/manufacturing defect.  Contact support, go through their steps and they should replace it with one (that hopefully) works.  I've noticed that after it crashes, leaving it plugged in for 5 to 10 minutes can be necessary before the 1, 2, 3 button press reboots it.  Sometimes you need to press very methodically to get it to restart.  1, 2, 3, release.  1, 2, 3, release.  Going too fast or to slow won't work.

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