Charge 6 not responding

[machinecooks]

I have a not even 3 month old charge 6. (iPhone 13pro)

now the watch doesn’t respond. I tried all the reset options but nothing helps. The batterie is at 73%. 
Support is not able to be contacted - very annoyed with Fitbit and google 

any advice. There is no dealer here on the island I can go to . As I bought the watch at the airport 

[MarioSFitbit]

Hi @machinecooks ! Glad to see you around the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 6 is unresponsive. Thank you for the troubleshooting steps you already tried. I understand your feelings about this situation, and I'll be glad to propose you some steps. 

Firstly, could you please verify if there is a firmware update available for your device ? In order to do so, please follow the steps shown in the following help article : How do I update my Fitbit device?

Then, try to manually sync your device : 

1. With your Fitbit device nearby, open the Fitbit app and select the Today tab.
2. Tap and hold on the screen, then pull down until a progress bar appears at the top.
3. Release your finger and wait for the progress bar to fill. 

If you experience some troubles with the syncing procedure, please follow the steps listed here : Why won't my Fitbit device sync?

Finally, try to change the clock face as explained here : How do I change the clock face on my Fitbit device?

[machinecooks]

Thank you very much for your reply,
i already updated the app on my phone and tried to update the fitbit but the phone can’t communicate with the fitbit, I tried forget device on bluetooth but it can’t pair anymore and later the watch stopped responding totally

This watch is not older than 3 month

but thanks you for trying

[MarioSFitbit]

Hi @machinecooks and thank you for your message and for the additional information. 

I appreciate all the troubleshooting steps tried. 

May I suggest you to set up your Charge 6 as a new device ? The issue could be due to a pending firmware update. If an update is available, the setup process will complete it. 

To do so, please try to follow the steps shown in the following help article : How do I set up my Fitbit device?

[machinecooks]

unfortunately this is not possible as the screen doesn't work at all anymore and I cant sync my phone to the tracker at all... I tried all kinds of advices I could find but nothing worked...
I couldn't update the tracker as it would not let me do it.
I am really really disappointed with this NEW charge. I am waiting now for fitbit to get back to me to replace my tracker... but really not sure if i want that one again...

also a big issue is... that the battery life was supposed to be up to 7 days but that changed in the last 2 weeks as well from 6 days down to 3-4 days battery life.
And another issue is the plastic strap. I tried all recommendations to stop it from reacting to my skin but I actually get open wounds from it. Had the same issue with the strap from my charge 2, once i bought a cheap replacement strap the issue was resolved- maybe fitbit should do something about that too.

[machinecooks]

Hey Mario you were so helpful last time maybe you can help again?

my charge 6 tracker doesn’t restart at midnight. I wake up with 17000 steps at 3am and 1800 cal burned. Then during the day I got all of a sudden the 10000 notification and then a couple hours later again, I tried to reset etc but nothing worked so far

[MarioSFitbit]

Hi @machinecooks and welcome back to the forums. 

I appreciate your message, and I'm sorry to hear that you are seeing these inaccurate steps and calorie count on your Charge 6. 

Could you please verify if your Fitbit app is running the last update? How do I update the Fitbit app?

If the issue remains, please try these steps: 

• Firstly, sync your Charge 6 with the Fitbit app: How do I manually sync my tracker or watch?
• On your Charge 6, go to Settings.
• Tap Information.
• Tap Delete user data.
• Tap OK.
• Once finished, you'll need to set up your Charge 6 as new: How do I set up my Fitbit device?

Please note that this procedure will delete your data on the watch, however your information stored in the app will remain. That's the reason why I suggest syncing at first.