Charge 6 not showing sleep until hours after awakening

[KimAVL]

Hello, I appreciate being able to use the Fitbit to make sure I've slept enough.However,  the data often does not show up on the Fitbit app on my phone until 3 or 4 hours after I have gotten out of bed. So it's really not helpful if I'm trying to figure out if I need more sleep. 

(Today it took about the same amount of time to show up on the Fitbit itself but often it doesn't show up on the Fitbit until late afternoon)

My other activities are syncing just fine to the app. For example, it tells me how many steps I've taken up to that moment ...

I installed the latest update and that did not solve the problem.

I would appreciate any advice.

I'm considering returning this and getting a different device if I can't get this to work better... 

[RiekoC]

Hello @KimAVL 

Just confirming - you sync your Charge 6 with the Fitbit app shortly after you wake up, right? 

I found that I get my sleep data within 15-20 minutes after I sync my device with the app. 

What version of the Fitbit app do you have on your phone? To check:

• Tap your picture in the upper right of the Today page in the Fitbit app
• Tap Help in the menu that opens
• The version for the Fitbit app will show on the Help page