Charge 6 not syncing

[DiLons]

My Charge 6 stopped syncing and so far I  haven't found anything in the Help section to resolve this problem. 

[ManuFitbit]

Welcome to the community forums @DiLons.

Thank you for providing the information regarding the inconvenience that you are having with your Charge 6. Sorry to know about it.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[DiLons · Accepted solution]

Already contacted support and have resolved the problem by uninstalling the fitbit app, reinstalled and agreeing to terms of service (ie fitbit requires access to my contacts and emails....apparently to be able to send me notifications)

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[ManuFitbit]

@DiLons. Thanks for the response.

I appreciate you taking the time to share your experience and how you get it resolved. 

I'm sure that this information is going to be useful to other users. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[cdjmom]

I have to uninstall and reinstall the app DAILY to get it to sync with my new Charge 6.  It's frustrating!!!

[RiekoC]

Hello @cdjmom 

There are several other Charge 6 users reporting syncing issues, please see this thread (<-- click). The Moderator on the thread is collecting information to provide to the team for investigation and eventual fix. 

You might want to post on that thread with your information so that it can be added to the bug report ticket.