Charge 6 not syncing

[Bruno19]

Purchased fibit6 last week, expecting good upgrade from my Fitbit 2, had more problems in 5 days than ever had with Fitbit2...seems not fit for purpose as many bugs in it...cumulative steps,  features not available,  now won't sync.  If not fixed in 2 days will return as defective 

Moderator Edit: Clarified subject

[RiekoC]

Hello @Bruno19 

There is currently a known issue with syncing Fitbit devices to the app for some Android users. See message from Fitbit Support page below.

So far, I haven't see a timeline for the fix.

You mention features not available. Please let us know which ones you're looking for.

Also, what issue are you seeing with cumulative steps?

Edited to add:

Please see the Moderator's post from today (29 Oct 2024) on this thread (<-- click link). She states that the fix is rolling out in app version 4.28.2.

The app updates usually roll out in waves. Keep checking the Play Store for the update and install it when it's available for you.

If you're still seeing the syncing issue after installing the update, please let us know.

[Bruno19]

Hi,

I was disappointed to see that the stair count feature in Fitbit 2 is not
available in the FB6. I'd assume that there is no room for it? or can it be
added in an update?

The issue I had with step count was that it was carrying over the previous
day's steps--I have since rebooted the tracker and seems to be okay now.

How long is this syncing outage likely to be?

Look forward to hearing.

B

[RiekoC]

Hi @Bruno19 

Unfortunately, the altimeter which is used for stair tracking was removed from both the Charge 5 & 6.

Glad to see that the step issue seems to be resolved.

Regarding the syncing issue, I had edited my previous reply to let you know that the fix is rolling out in an app update to version 4.28.2. Keep checking the app store for it.

[Bruno19]

Hi,

Unfortunately, the steps issue remains on the Fitbit6 --cumulative from the
previous day. Surely you should not have to power it down - reboot it

App shows I did no exercise for the previous day. Is this common or a fault
with my Fitbit 6 ?

B

[RiekoC]

Hello @Bruno19 

There's been a known issue on the Fitbit side with step tracking. It's been on-going for several weeks. Although there have been several recent app updates, the updates haven't fixed the problem for everyone.

At this point, there isn't any troubleshooting we can recommend for the syncing and step tracking issues since the problem is on the Fitbit side.

[Bruno19]

RiekoC,

What do you mean the problem is on the Fitbit side, do you mean the device? Or your software?

[RiekoC]

Hello @Bruno19 

In this particular case, the issue was with the Fitbit app.

From what I'm seeing, the newest Android Fitbit app update, version 4.28.3, has resolved the syncing/pairing issue for most users.

If you haven't updated your Fitbit app yet, please check the Play Store and install the update once it's available to you.

Let us know if you're still experiencing a syncing/pairing issue after installing version 4.28.3.

[Bruno19]

Hi,

Yes, I am still experiencing a sync issue. Seems it works for half a day
then blocks for up to 1 & half days --very frustrating when on a new
purchase.
I confirm the latest version was installed as soon as it was available.

I have rebooted both the phone and the Fitbit 6 and it has now synced
--seems so unreliable!! as this was tried at least twice yesterday to no
avail.

Will follow up with any ongoing issues as the latest app version continues
with the issue.

[RiekoC]

Hello @Bruno19 

Thank you for confirming that you're still having syncing issues even after updating to version 4.28.3.

Please let us know what phone you're using and OS version on your phone.

---

Hello @JuanFitbit 

Please let the support team know that we still have Android users who are still experiencing syncing issues after updating their app to version 4.28.3.

Thank you in advance.

[Bruno19]

Hi,

I am using a Samsung Galaxy S20FE

Android version 13

Service provider software version as follows

SAOMZ_SM_G780F_OLM_XNZ_13_0007
XNZ/XNX,XNX/XNZ

Hope this helps. Currently it is syncing today

[RiekoC]

Hello @Bruno19 

Thank you for letting us know that your Charge 6 is back to syncing with the app.

Let us know if the issue re-appears.