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Charge 6 not syncing

‎10-05-2025 09:39

‎10-05-2025 09:39

For a while I have had issues with my charge 6 not syncing. Following the usual protocol (restart phone, watch, uninstall app, reconnect device, etc) normally works, but today it's just refusing to sync. I'm not sure what to do... please do not link me to the normal help page I have already done every step twice. 

Thanks

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‎10-06-2025 11:41

‎10-06-2025 11:41

Welcome back to the Fitbit Community, @AliceStealthfox.

Thanks for letting me know about this situation with your Charge 6 syncing. I understand how you can feel, my best suggestion is that since you tried the steps and they didn't work, you have and report experiencing very specific behavior, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

Best Answer