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Charge 6 not tracking sleep score

‎10-07-2024 22:29 - last edited on ‎10-08-2024 07:24 by Fitbit Moderator

‎10-07-2024 22:29 - last edited on ‎10-08-2024 07:24 by Fitbit Moderator

My new Charge 6 gave sleep score for 1 or 2 days the first week I got it. 
It hasn’t for the past couple of weeks except for the first night of my visit with my son and daughter-in - law who live on the opposite side of the USA. That was a little over a week ago. 
I’ve tried everything suggested to make it work. The thing that keeps being missing in order to get a sleep score is the breathing rate. 
What is the problem?

 

Moderator edit: edited title to clarity.

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1 REPLY 1

‎10-08-2024 07:26

‎10-08-2024 07:26

Hi, @grammyk58, welcome back to the community.

Thanks for letting me know about this situation with the sleep score not tracking in your Charge 6. I appreciate the steps you followed to get this improved.

Can you confirm which steps you tried, please? Also, check this article, specifically in the part 'Why didn't I get a sleep score?', I'm positive this will help you.

Best Answer