Charge 6 not turning on

[JayWagJayWag]

My charge 6 died. It was still under warranty.

I contacted customer support and they had me try to revive my device but it didn't help.  They said their system was down but would start the replacement process.  They emailed me to ask for my address and phone number, which I provided. That was 11 days ago.

I haven't heard from them since.

Moderator edit: edited title to clarity.

[RiekoC]

Hello @JayWagJayWag 

Although it shouldn't be this way, you will need to be your own advocate and continue to follow up with Support until you get confirmation that your replacement was shipped, along with the tracking information. Make sure to reference your original case #.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @JayWagJayWag.

Thanks for explaining your situation with your Charge 6 and how support helped you.

I was able to confirm you contacted support and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them once again to continue with your case.

By the way, thanks for the insight, @RiekoC.