Charge 6 not updating

[ljerolam]

I am trying to setup my new Charger 6. I am pairing it with a Samsung. I'm able to pair it to the app by entering the 4 digit code that pops up on watch. The Charger 6 screen continues to saying to download the app. Which I already have on my phone and have already synced device. I can tell the device was synced because the app has it listed. It requests to do software update. I go thru the steps and watch begins update and then it stops. Here are all the steps I've taken:

- restarting phone

- uninstalling and reinstalling fitbit app

- forgetting device in my Bluetooth settings 

- going to the app to add and replace device

- attempted to power off watch by holding button down for 15+ seconds. Watch will not power off. 

*phone is literally right next to watch 

*watch was plugged in while going thru all steps

* force stopping the app, then rebooting the phone and setting up watch 

*pressing button on side of watch 3 times to try and reboot 

I don't know what else to do. Tempted to go back to store and exchange it. 

Moderator Edit: Clarified subject

[FatimaFitbit]

Hello there @ljerolam and welcome to the Fitbit community. Thanks for sharing with us the situation you're having with your Charge 6 and the steps you already tried.

Please try to follow the steps shown in this articles, which could help to solve the issue: Why can't I update my Fitbit device? and Why can't I set up my Fitbit device?