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Charge 6 not working correctly

‎05-12-2024 09:33

‎05-12-2024 09:33

Hello I got my Fitbit charge 6 4 days ago. The calorie counter is way off. It says I have almost burnt 500 cal soon as I wake up. Or if I don’t wear the watch overnight it still says that I have burnt the same amount either way giving a false reading. And my heartbeat isn’t being tracked or even showing up on the screen it just says zero.  Like yesterday I didn’t wear it and it’s giving me a reading of this 

IMG_5280.jpeg

 

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‎05-13-2024 03:52

‎05-13-2024 03:52

Welcome to the Fitbit community, @Kinnggjack!

What you see is most probably the amount of your basic calorie consumption. For more on that, please have a look at 'How does my Fitbit device calculate calories burned?' following this link:

How does my Fitbit device calculate my daily activity? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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