Charge 6 notifications stopped working

[Wheelergd]

Hello 

I have previously used a charger 4 and recently updated to a 6 as the notifications stopped working and I wanted an updated model.  
Initially the notifications started working (messages and phone calls) but now do not work at all. I have not been able to get the wallet to work from day 1. Previously used the wallet 100% of the time on my charger 4.  I have an Apple iPhone 11 and have migrated my Fitbit account to google.  I don’t know if this is why the wallet is not working.   The GPS has not worked from day 1.  Find my phone is no longer working.  Syncing only occurs manually.  
I have also read  on one of the comments, the charge 6 can be reset by pressing buttons on the charger once attached to the Fitbit.  I have no buttons on the charger!

Would appreciate any help. 

Thanks Dori

Moderator Edit: Clarified subject

[Julia_G · Accepted solution]

Hi, @Wheelergd , what you were reading was instructions for re-starting your Charge 6.  The full instructions are here .  A restart is always the first troubleshooting step whenever your Fitbit is not behaving as expected.  A restart may solve some of the issues you have been experiencing.

Please note that although the Charge 6 doesn’t not have an obvious button, it has a “haptic” button meaning it will react to being pressed,  I find the easiest way to engage the button is to gently squeeze the sides of the Fitbit between my finger and thumb.

Welcome to the forums!

[Wheelergd]

Sent from Mail<> for Windows

[Wheelergd]

Thank you Julia_G

I have reset the charge 6.   I have also disconnected it from my app.  Reloaded the app.   Reconnected the charge 6 again.    Same results unfortunately.  Can you advise the best way to source a replacement fitbit charge 6.   

Thanks for your assistance.  

[Julia_G]

Hi, @Wheelergd , I am sorry to hear that the restart did not solve your issue.  The best next step for you would be to get in touch with Fitbit Customer Support on Contact.fitbit.com .  

[Wheelergd]

Thankyou - I have now started that process.

Get Outlook for iOS<>

[BayparkL]

Wheelergd, if you ever get it fixed, please post what you did. The only info that ever seems to be posted is to restart the Charge 6 and iPhone, which has never worked for me. 

[Bakerds]

I have a Fitbit charge 6 since December 2023 and only twice of a dozen times does the gps work on a bike ride. What’s up with that?

[georginab08]

Do you have an iphone? The same as happened to me since I switched from android to ios and it used to work perfectly!

[Bakerds]

Yes I have an updated iPhone. 

[Wheelergd]

Hello - I am happy to let you all know the wallet and GPS are now working with no problems after upgrading to a iPhone 15 from the iPhone 11.  Maybe I should have been aware of this but Fitbit maybe able to shed more light.  I ensure the syncing is occurring periodically and I also reset the charge 6 periodically when Bluetooth connection seems to be lost.  Much happier customer 😊 Cheers Dori