Charge 6 randomly shutting off

[Dani.]

My Charge 6 randomly keeps shutting off, and I haven't even had it for a year. Why?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome to the Fitbit Community, @Dani.

Thank you for letting me know about this situation in regards to the reboot loop of your Charge 6.

I recommend you to do the following:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your device by following the steps here.
- After this, change the clock face of your Charge 6. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

[Dani.]

Thank you. But that doesn't work, it won't even come on now.

[Zoka]

I have the same problem. My charge 6 shutting off unexpectedly (even when fully charged). I tried the steps and it didn’t solve the problem. 

[Zoka]

Doesn’t help. Still same issue.