Charge 6 replacement process is pending

[Bittyplayer]

My charge 6 not turning on and when contacted fitbit support said will order the replacement and will get an update over the email which has passed more than almost 2 months now and I have no update till date. Everytime I ask the support they says the same thing email will be send but I never recieve it. When asked for the ETA they don't provide anything at all.

Don't know what to do next now.

Moderator Edit: Clarified subject

[Dave509]

Not good as I'm experiencing the stability issue; Charge 6 keeps randomly crashing, and I'm expecting to need to do this.  Good luck.

[RiekoC]

Hello @Bittyplayer 

I'm going to flag your post to the Moderators. Although they aren't able to help directly, they might be able to help get this to the right Support team.

[Bittyplayer]

Ohh thank you @RiekoC it will be very helpful if it gets highlighted to the correct team to fast track my case.

[notsodandyc6]

i  have been waiting as well.

Really is not a good way to promote your product.

If i didn't know better i would say this will be the last charge google will have, as they will be pushing either the pixel watch or the versa/sense.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks to everyone for sharing your feedback. I understand where you're coming from and I apologize for the delay in our response, as well as the inconvenience that you've experienced. We're always working to improve our services, and the input we receive from our members is a big part of the process.

@Bittyplayer I went ahead to check your details and it seems our Support team already sent you an email. If you haven't done so, please check your inbox, spam or junk folders and, follow their instructions and reply back to them if you have any other questions related to this process. I'm sure they'll continue helping you.

@Dave509 and @notsodandyc6 If you have a different question, I'd recommend creating a new thread so you can receive assistance from our community members.

@RiekoC Thanks for your help.