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Charge 6 screen went blank

‎09-04-2024 15:57 - last edited on ‎09-06-2024 17:55 by Fitbit Moderator

‎09-04-2024 15:57 - last edited on ‎09-06-2024 17:55 by Fitbit Moderator

I opened a case last Friday because my charge 6 stopped recording and then the next day the screen went black. If a plug it in it just shows the Fitbit logo and now it's not even useful as a watch. Supposedly this issue is elevated and I should get an email but so far radio silence. I am 😡


Moderator Edit: Clarified subject

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1 REPLY 1

‎09-06-2024 17:59

‎09-06-2024 17:59

Hi there, @Benthejet.

Thanks for bringing this to our attention, and I'm sorry that you went through this experience. Rest assured your feedback will help us to evaluate as well as improve our services.

I'd like to get you connected with our Support team, and to do so I need additional information from you that would best be shared privately. I've sent you a private message, please check your inbox and reply back with the requested information.

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