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Charge 6 screen has gone black

The screen on my Fitbit charge 6 has gone black? Any advice?

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

Welcome to the Fitbit Community! It's great to have you here @Cloud21

Feel safe that I know how important it is for you to get your screen working again. I'm happy to help you in any way I can!

If you haven't done so yet, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

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have tried all you suggested still no good , black screen and not charging
!!
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Welcome back to our forums @Cloud21! I am sorry to read that the troubleshooting offered was unsuccessful.

I understand that now your Charge 6 stopped charging. By entering this help article: Why isn't my Fitbit device's battery charging?, you'll find solutions to the charging issue.

I'll be around.

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