help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 screen is black

‎08-13-2025 12:43 - last edited on ‎08-13-2025 13:16 by Fitbit Moderator

‎08-13-2025 12:43 - last edited on ‎08-13-2025 13:16 by Fitbit Moderator

My charge 6 screen started glitching now and then a few weeks ago, two or three times turning white with streaks of other color, and now is black and unresponsive. The Fitbit is functioning otherwise. It vibrates and I can tell it resets the three presses on the charging cable, and it syncs with the app on my phone. Changing the clock face did not help. Wondering if this has anything to do with the software update.

looking for suggestions!!! 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-13-2025 14:05

‎08-13-2025 14:05

Welcome on board to our community forums @Sbbaines! Thanks for posting and for your efforts to resolve the issue with your Charge 6 display.

I understand how important it is for you to get back on track.

In this case, contact support if you haven't already. I am sure they have the right tools to help you further. 

Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.

Have a good one! 

Best Answer