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Charge 6 screen isn't displaying

‎12-13-2023 22:51 - last edited on ‎12-16-2023 13:12 by Fitbit Moderator

‎12-13-2023 22:51 - last edited on ‎12-16-2023 13:12 by Fitbit Moderator

I purchased my Charge 6 on 11/23 and already my screen isn’t displaying. Took it to Geek Squad and they said the screen is messed up but I missed the return window by a day. I’m so frustrated. I see others are making same comments. Why isn’t the company looking for a permanent solution. Yes it has a warranty but I kind of not want to have a brand new watch worked on. 

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎12-13-2023 23:04

‎12-13-2023 23:04

try getting with customer support. There are no repairs for these devices.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎12-14-2023 16:28

‎12-14-2023 16:28

Have you tried a restart? 

Plug the power cord into a live USB, connect the Charge 6, now hold the button in. 

I believe if the cord is not connected to a USB, pressing the button will turn the Charge 6 off. 

Best Answer

‎12-16-2023 13:28

In response to Rich_Laue

‎12-16-2023 13:28

Hi there, @Sgavin67. @Odyssey13 and @Rich_Laue Thanks for your help!

@Sgavin67 Thanks for letting us know about your Charge 6, and trying to get in touch with the retailer. I understand you and I'm sorry you've had this experience with your new Charge 6. Before we can check other options and to exhaust all our resources,  could you confirm if you've tried troubleshooting your tracker? Is the green light on the back working?

In addition to the restart process recommended by our friend, make sure your tracker is connected to your account and try changing the clock face as this has worked for other members.

Best Answer