Charge 6 screen turns off while interacting with it

[skeet5]

I recently got a Charge 6 but I'm having trouble doing things with it. Frequently the screen turns off while I am interacting with it setting alarms, music controls, changing face displays, etc. I haven't been able to find anyone else talking about similar trouble and I'm wondering if anyone here has any ideas

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @skeet5. Thanks for stopping by in the Fitbit Community Forums and for bringing this to my attention. I'm sorry to hear that the screen of your Charge 6 is not working properly. I understand your concern, I will do my best to help you with this!

Please try to do the following troubleshooting steps:

1. Sync your Charge 6 with the Fitbit app:

- From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
- Tap the device they want to sync.
- Near the bottom of the page, tap Sync Now.

2. Restart your device:

- Swipe down from the clock screen to find the Settings app
- Tap the Settings app > Restart Device > Restart.

3. Change the clock face:

- With your device nearby, in the Fitbit app, tap the Today tab and then devices icon and then your device.
- Tap Gallery and then the Clocks tab.
- Browse the available clock faces. Tap the clock face you want and then Install.

4. Sync your Charge 6 with the Fitbit app again.