Charge 6 setup

[BjeL]

I've purchased a new Charge 6. Moved my Fitbit account to Google, removed my Charge 5. and started the setup process. I get to the point where it says the Charge 6 if found, but no 4-digit pairing code is displayed on the Charge 6. Bluetooth is on and I am not able to continue. The Charge 6 displays a note to download the app. How can I proceed past this point?

Thank you.

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Resolved. I shut down my iPad and turned it back on again, then went to the app and my Charge 6 displayed the pairing code. it is now downloading a software update. So all seems to be well. Hopefully this helps someone else in the same predicament.

[RiekoC]

Hello @BjeL 

Thank you for sharing how you resolved your problem with the Charge 6 setup. It's interesting that turning off your iPad, then turning it back on fixed the problem.

I'm sure this will be helpful for other users dealing with a similar issue.

[ManuFitbit]

A warm welcome to the forums @BjeL.

Thank you for taking the time to share the experience regarding the Charge 6 set up. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Thanks for the comment @RiekoC. 

Have a nice day.