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Charge 6 showing a phone disconnected icon

ANSWERED

‎03-22-2025 02:02 - last edited on ‎04-10-2025 19:50 by Fitbit Moderator

‎03-22-2025 02:02 - last edited on ‎04-10-2025 19:50 by Fitbit Moderator

I keep getting an icon appear at the top of my watch screen on the charge 6 it’s a phone with a slash through it. Any ideas what this means and how do I get rid of it please ? Only recently started to happen and no ideas why ?

Best Answer
64 REPLIES 64

‎06-04-2025 07:52

In response to Trilgal

‎06-04-2025 07:52

Hi @Trilgal, no I just went to Settings->Apps->Fitbit->Location and set it to "Always". I did not need to keep the Fitbit app open at all times. 

Best Answer

‎06-19-2025 15:29

In response to Julie4mc

‎06-19-2025 15:29

@Julie4mc That is happening me too and ironically, my charge 6 is also not holding a charge. 

I’ve had a few Fitbit models and there’s always some issue that’s being worked on but doesn’t seem to ever get resolved. Your post was made in March and mine is made mid June and the issue still persists. I really like Fitbit but am considering buying a device from a different manufacturer and only using the Fitbit to track sleep. 

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0 Votes

yesterday

In response to EstuardoFitbit

yesterday

This has been happening every few days for the last week or so,  then it tends to get stuck on the fit it logo,  takes several tries of the charger button reset trick to get it back to normal,   I had no issues with my charge 6 for the first year, then in the last few weeks all the problems started.

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0 Votes

yesterday

In response to Dawny59

yesterday

I have exactly the same experience! Several returns later and still the same issue. I went to a fitbit inspire 3 and have the same issue. I simply give up!! When my inspire gives out I will not purchase another Fitbit. It's just nonsense that they have these issues and no fixes!!

 

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0 Votes

8 hours ago

8 hours ago

I've been having the same issues with my Charge 6 since I switched from a Samsung Galaxy to an iPhone. I've had the Charge 6 since January 2024. I've done everything - unpair, uninstall, reinstall, pair, clear data, forget Bluetooth, nothing was working!

Unfortunately, the best I've been able to come up with is to never close the FitBit app. I haven't figured out if there's a "running in the background" feature for apps on iPhone yet, but as someone who hates leaving apps open, I've had to remember not to close FitBit ever.

Not a great workaround but it's been working for now.

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0 Votes