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Charge 6 showing different date then activation date

‎10-03-2024 14:16 - last edited on ‎10-03-2024 15:30 by Fitbit Moderator

‎10-03-2024 14:16 - last edited on ‎10-03-2024 15:30 by Fitbit Moderator

 

Hi Team,
I purchased Fitbit from Amazon and received the product on 2nd October 2024. I have completed the setup. But when I check the warranty status for the same device the status of warranty it shows a discrepancy in the warranty start date showing 13th September 2024
it should be 3rd October 2024, because I activated it on 3rd October 2024,I am referring to the user manual of Fitbit which states that your warranty starts the day you set up your device.
We can check in device information > system info and it is showing the same 3rd October 2024
Please provide a resolution for this issue

Thanks

Moderator edit:  updated subject for clarity
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1 REPLY 1

‎10-03-2024 15:26

‎10-03-2024 15:26

@vatsabhi , A warm welcome to the Community! Thank you for your message.

You have reached the Community Forums. And everything posted  here is public. 
In your case, you should contact Support, as some personal data needs to be verified.( eg. Email Address, purchase date, etc) 

Fill up the form, and you'll see some articles recommended. Continue and you'll see the options to contact Support. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer