Charge 6 sleep score

[OMG666441]

Since purchase, I’ve had six months of flawless reporting.  Suddenly my Charge 6 sleep score is not appearing? My watch is tight, I’m getting plenty of sleep and nothing has changed???

[RiekoC]

Hello @OMG666441 

Sorry to see you're having issues with sleep tracking.

By any chance, are you also having issues with heart tracking? Do you see a green light on the back of your Charge 6? You can check by placing your finger across the back of the device. You should the green light when you lift your finger.

If you don't see a green light, the first place to check is in the Settings menu of your Charge 6 & check that Heart rate is turned on.

• Swipe down from the clock face until you get to the Settings tile (last one) and tap on it
• Swipe up to Heart rate & confirm that it's enabled. If not, tap on it to turn it back on.

[OMG666441]

Thank you for trying to help out. Yes, when I remove my finger from the back of my tracker I definitely see a green light.

OMG666441

[Stearman]

I have the same problem and I get the green light and Heart Rate is turned on.  The sleep score has never been missing before this morning.

[RiekoC]

Hello @OMG666441 & @Stearman 

I'm wondering if there was a problem on the Fitbit side. I didn't get any sleep data on Tuesday morning (30 Dec 2024). Editing my sleep log in the app didn't work, either.

Have you gotten your sleep data since then?

[OMG666441]

I’m continuing to have problems and now my Charge 6 isn’t registering my heart rate. This morning, my tracker didn’t record my full workout. It would only work sporadically.  Also, it’s not recording my sleep data.  The crazy thing is I’m not doing anything differently.

OMG666441

[RiekoC]

Hello @OMG666441 

Sorry to see that you're continuing to have issues with your Charge 6.

Have you had a chance to confirm that Heart rate is still enabled in the Settings menu of the Charge 6?

Have you restarted your Charge 6 lately? If not, that would be a good first troubleshooting step.