Charge 6 stopped mapping exercise

[luanexi2]

I have a Charge6 and it has stopped mapping my exercise. I like to see if my miles are getting faster for a PB. I have GPS enabled on the actual Fitbit. Am I overlooking something? Anyone else having this issue? I have been wearing it for 4 months and it used to map

Moderator Edit: Clarified subject

[Donal.OM]

I have had the same issue for the last couple of months. It used to map my journey but does not any longer. I have gone through all of the settings and even kept GoogleMaps open while exercising and it does not map the journey. I suspect it is something that was disabled in the last software update.

[Heather-S]

@luanexi2 @Donal.OM Just to confirm, your GPS settings are turned on and your starting your run from the Charge 6 and you're selecting "Run", "Walk", or "Hike", correct? And you are still not seeing a map in the app when you select "Exercise Days" and then tap on the tile to view all your workouts? If possible, can you post a screen shot of what your app looks like?

I would restart your watch, disconnect and reconnect to your phone's bluetooth or possibly even do a factory reset if the issue persists. 

[Donal.OM]

Hi Heather,

Yes, I did all of the things you suggested. Screen shots below of today verses when it was mapping.

[Heather-S · Accepted solution]

@Donal.OM On your Charge 6, when you tap the Walk exercise, swipe up from the bottom and make sure the GPS is turned on. Perhaps it was toggled off for some reason.

[Donal.OM]

Wow!! Thanks, Heather!!! I don’t how that got toggled off, but I was completely unaware of the switch. That’s great and thank you for responding. 😃