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Charge 6 stopped syncing and cannot login to the app

‎10-11-2023 16:15 - last edited on ‎10-13-2023 10:34 by Fitbit Moderator

‎10-11-2023 16:15 - last edited on ‎10-13-2023 10:34 by Fitbit Moderator

Had my charge 6 for 3 days now and it has been ok.

Tonight, I wanted to change the watch face (all of which are terrible and look like they were designed by Fisher Price). My charge 6 didn't appear in the Fitbit app devices list.

So I restarted the phone to no avail. 

In frustration I logged out and now I can't login again. I click "sign in with google" and it says "ooops, something went wrong"

Anyone have a solution. I've uninstalled the app, restarted the phone and I still can't login (either on wifi or just data connection)

TIA


Moderator Edit: Clarified subject

Best Answer
9 REPLIES 9

‎10-11-2023 18:40

‎10-11-2023 18:40

Same thing I'd happening to me.  I'm guessing a Fitbit issue. 

Best Answer

‎10-11-2023 19:19

‎10-11-2023 19:19

I've spoken with FitBit Support. The backend is down. They told me to try again in a few hours.

Best Answer

‎10-11-2023 19:31

‎10-11-2023 19:31

Same thing happened to me, but on my Charge 5

Best Answer

‎10-11-2023 19:40

‎10-11-2023 19:40

Same. Charge 6 stopped syncing this morning and I cannot log into the app on the phone.

Cheers
Stationary
Best Answer
0 Votes

‎10-12-2023 11:10

‎10-12-2023 11:10

Hello @biddster , @Stationary_R , @tomschnitker , & @Autum 

As @magic_mushy mentioned, there was a Fitbit system wide issue yesterday (11 Oct 2023) that impacted logging in and syncing. I agree that having this system wide issue yesterday was bad timing. Thankfully, the issue was resolved several hours later. You should be able to login & sync now. 

Rieko | N California USA MBG PE

Best Answer

‎10-12-2023 13:38

In response to RiekoC

‎10-12-2023 13:38

Thanks for all the replies folks

Best Answer
0 Votes

‎10-12-2023 17:13

In response to biddster

‎10-12-2023 17:13

It would really be nice if Fitbit NOTIFIED its users that there is a global backend issue affecting usage....rather than all of us trying to figure out if its our individual device or account that is posing the problem. Fitbit is really bad at that...

Best Answer

‎10-12-2023 21:18

In response to tomschnitker

‎10-12-2023 21:18

I'm only a new user. How often does the system go down?

Cheers
Stationary
Best Answer
0 Votes

‎10-13-2023 11:26

In response to Stationary_R

‎10-13-2023 11:26

Hi everyone, and welcome to our new members. @RiekoC Thanks for your help!

@biddster, @Autum, @magic_mushy, @tomschnitker and @Stationary_R Thanks for the details, and the steps you've tried prior to posting. As @RiekoC mentioned, our team was aware of an issue to log into the Fitbit app which has been resolved. This means that you should be able to connect and sync your Charge 6 to your Fitbit account.

I'm sorry for the inconvenience this caused and I appreciate your feedback. Please know we'll keep working to improve our devices, as well as prevent this type of experience from happening again.

Best Answer