Charge 6 sync problems

[jenkineo]

I've only had  it a month, and it's not syncing properly. It will sync maybe once a day, if you're lucky. Google maps and YouTube music are unusable. It's also killing the battery on the Fitbit, so it's now only lasting a couple of days.

Best part of an hour troubleshooting to support, who were unable to solve it . The only suggestion was to wait for march release of the Fitbit app to see if the solved it. Guess what.. it didn't.

£100 down the drain. I want my money back.

[EstuardoFitbit]

Hi, welcome to the Fitbit Community forums, @jenkineo.

Thank you for sharing all these details about the inconvenience you've been having with your Charge 6 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

[jenkineo]

That's right. I contacted customer services and they were unable to resolve the issue.

This product is fundamentally flawed. I just want my money back

[EstuardoFitbit]

@jenkineo Thanks for the confirmation!

I definitely understand the frustration; this process can take a little longer than expected.

Please continue working with our support team, and they will provide you with the best possible solution.